Dealing with Conflict - e-class
There will be certain times that we have to deal with difficult situations or people which may result in conflict in the workplace. Dealing with these situations can be tricky and also quite stressful.
This session is for anyone who has had to deal with conflict in the workplace or is finding certain situations or people challenging.
- What causes conflict?
- Conflict handling styles
- Using the material provided, analyse and record the reasons why conflict occurs and how you can control your response to it
- Using the information provided, correctly identify which conflict handling style to use depending on the situation
30 Aug 2019
1:30pm - 2:30pm
Membership and Professional Development