Challenging Messages

Getting your message across whilst preserving the relationship

Being able to deal with difficult conversations effectively is an essential business skill that is invaluable in maintaining good relationships and retaining business. Disagreements don’t disappear when they’re ignored.

People are often concerned about delivering a challenging message because they’re worried the client or colleague might react defensively to what they’ve got to say. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact.

This 45-minute webinar gives you valuable techniques to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions.


By attending this webinar, you will learn how to:

·           Learn new strategies for delivering challenging messages

·           Avoid wasting energy on feeling negative about a person or situation

·           Know how to structure the opening of a difficult conversation more effectively

·           Understand what makes a conversation difficult and be able to prepare effectively for it

 

 Webinar outline

 

 1     Preparing for a challenging conversation

·            Learning Empathy Mapping

·            Understanding the impact on them and those around them

·            Practice drawing your own empathy map

 

2     Managing nerves and emotions

·            Stop trying to control your emotions

·            Being aware of your feelings

·            Wearing your giraffe ears

 

3     Structuring and delivering a challenging message

·            Getting off to the best start

·            Showing empathy

·            Demonstrating positive intent

 

4     Actions and next steps

·            Review

·            Personal action planning

·            Next steps

1

Continuing Professional Development

This event can contribute towards your Continuing Professional Development (CPD) hours as part of the IET's CPD monitoring scheme.

Time

23 Jun 2022

11:15am - 12:15pm

Calendar
Add to Calendar 06/23/2022 11:15 06/23/2022 12:15 Challenging Messages Being able to deal with difficult conversations effectively is an essential business skill that is invaluable in maintaining good relationships and retaining business. Disagreements don’t disappear when they’re ignored. People are often concerned about delivering a challenging message because they’re worried the client or colleague might react defensively to what they’ve got to say. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact. This 45-minute webinar gives you valuable techniques to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions.

Organiser

IET Courses



Location

Online

Online
Online
Online
United Kingdom



Programme

Start Time: 11:15am 
End time: 12:15pm 

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Registration

£0.00

Registration