Honest Conversations

This is a foundation session for anyone in business, from leaders to graduates, who needs to develop their confidence and clarity when having honest conversations and giving feedback.

It’s an opportunity to enhance your existing skills in having difficult conversations, structuring information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. It will help you understand which types of conversation you struggle the most with – and how to manage them better.

By attending this webinar, you will learn how to:

  • Have an understanding of what honest conversations are and why they’re important
  • Be able to identify and manage your emotions
  • Develop strategies for getting key messages across
  • Enhance your ability to give feedback effectively

Webinar Outline

Introduction

  • Objectives and agenda
  • What is a difficult conversation?
  • The role emotions play

Planning and preparing

  • Where most conversations go wrong
  • The A to B model for structuring your honest conversation
  • The ladder model

Giving great feedback

  • How to structure feedback using the see/saw model
  • Case study

Action plan and next steps

  • Summary of key learning points
  • Reflection on next steps
  • Planning for implementation of learning in the workplace
  • Professional Development
1

Continuing Professional Development

This event can contribute towards your Continuing Professional Development (CPD) hours as part of the IET's CPD monitoring scheme.

Time

24 Nov 2022

11:15am - 12:15pm

Calendar
Add to Calendar 11/24/2022 11:15 11/24/2022 12:15 Honest Conversations This is a foundation session for anyone in business, from leaders to graduates, who needs to develop their confidence and clarity when having honest conversations and giving feedback.

Organiser

IET Courses

Speakers

Rachel Coleman

Rachel Coleman

Trainer



Location

Online

Online
Online
Online
United Kingdom



Programme

Course Start: 11:15am
Course Finsih: 12:15 Noon 

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Registration

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Free of charge

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