(Co-organized event) Virtual Visit to Towngas – From Operation to Innovation
Founded in 1862, Towngas was the first public utility in Hong Kong. Today, Towngas is one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge technology and business practices.
The virtual visit will feature the digitalized operation in Grid Control Centre and Customer Service Hotline Centre. Towngas emphasizes a culture of innovation. It allows full play to employees’ creativity and foster business growth. The Hall of Innovation exhibits the new engineering inventions in the recognition of Towngas Innovators.
Ms. Ivy Ko - Learning & Development Manager
Ir Kathy Wong - Senior Grid Control & Strategic Planning Manager
Ms. Doris Tang - Customer Service Hotline Manager
Ir Trevor Tang - Senior Business Innovation Manager
Rundown of the Virtual Visit
18:00 – 18:20 General Introduction of Towngas
18:20 – 18:40 Grid Control Centre
Towngas have operated a 24 x 7 grid control centre, equipped with a sophisticated Supervisory Control and Data Acquisition system (SCADA). With precise instruments installed at strategic locations throughout the network, the system continuously monitors the status of the entire supply network. This greatly enhances operational efficiency and provide a safe and reliable gas supply.
18:40 – 19:00 Customer Service Hotline Centre
Towngas’ Customer Service Hotline (CSH) provides one-stop service that includes handling of billing enquiries and requests for appliance maintenance and installation. The virtual assistant “Tinny” offers instant support on general enquiries about Towngas’ residential service.
19:00 – 19:30 Hall of Innovation
The Towngas Hall of Innovation features the names and photos of Towngas inventors together with their products in recognition of their effort and contribution to the company.
10 Aug 2021
6:00pm - 7:30pm
Hong Kong Local Network
Co-organizers: IET Hong Kong – Power and Energy Section, HKIE Gas and Energy Division, Institution of Gas Engineers & Managers (IGEM) Far East District Section
Venue: Online Webinar through Teams
Enquiry: Ms. Winky Lui Email: email@example.com
(*Remarks: If you need a CPD certificate, please enter your IET membership number when you register. After attending the event, the certificate will be sent to you around 4-6 weeks after the event.
After registration, we will send you the Teams link by email)
Online Webinar (2)
Hong Kong SAR