(Co-organized event) Virtual Visit to Towngas – From Operation to Innovation

Founded in 1862, Towngas was the first public utility in Hong Kong. Today, Towngas is one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge technology and business practices.

The virtual visit will feature the digitalized operation in Grid Control Centre and Customer Service Hotline Centre. Towngas emphasizes a culture of innovation. It allows full play to employees’ creativity and foster business growth. The Hall of Innovation exhibits the new engineering inventions in the recognition of Towngas Innovators.  

Speakers

Ms. Ivy Ko - Learning & Development Manager

Ir Kathy Wong - Senior Grid Control & Strategic Planning Manager

Ms. Doris Tang - Customer Service Hotline Manager

Ir Trevor Tang - Senior Business Innovation Manager

 

Rundown of the Virtual Visit

18:00 – 18:20 General Introduction of Towngas

18:20 – 18:40 Grid Control Centre

Towngas have operated a 24 x 7 grid control centre, equipped with a sophisticated Supervisory Control and Data Acquisition system (SCADA).  With precise instruments installed at strategic locations throughout the network, the system continuously monitors the status of the entire supply network. This greatly enhances operational efficiency and provide a safe and reliable gas supply. 

18:40 – 19:00 Customer Service Hotline Centre

Towngas’ Customer Service Hotline (CSH) provides one-stop service that includes handling of billing enquiries and requests for appliance maintenance and installation. The virtual assistant “Tinny” offers instant support on general enquiries about Towngas’ residential service.

19:00 – 19:30 Hall of Innovation

The Towngas Hall of Innovation features the names and photos of Towngas inventors together with their products in recognition of their effort and contribution to the company.

 

Time

10 Aug 2021

6:00pm - 7:30pm

Calendar
Add to Calendar 08/10/2021 18:00 08/10/2021 19:30 (Co-organized event) Virtual Visit to Towngas – From Operation to Innovation Founded in 1862, Towngas was the first public utility in Hong Kong. Today, Towngas is one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge technology and business practices. The virtual visit will feature the digitalized operation in Grid Control Centre and Customer Service Hotline Centre. Towngas emphasizes a culture of innovation. It allows full play to employees’ creativity and foster business growth. The Hall of Innovation exhibits the new engineering inventions in the recognition of Towngas Innovators. Hong Kong

Organiser

Hong Kong Local Network

Registration Information

 Co-organizers:  IET Hong Kong – Power and Energy Section, HKIE Gas and Energy Division, Institution of Gas Engineers & Managers (IGEM) Far East District Section

Venue: Online Webinar through Teams

Enquiry: Ms. Winky Lui   Email: winky.lui@towngas.com 

 

(*Remarks: If you need a CPD certificate, please enter your IET membership number when you register. After attending the event, the certificate will be sent to you around 4-6 weeks after the event.

After registration, we will send you the Teams link by email)

Location

Online Webinar (2)

Hong Kong
Hong Kong
00000
Hong Kong SAR

Register

Free

Free

Register