From Idea to Impact – Designing AI Systems that Works, Scales and Deliver hosted by YPS IET Singapore Local Network
About
Presentation 1: Making Tech Stick: How to Design Processes for Real Digital Transformation
Speaker: Dorcas Chang
Synopsis: The barrier to building new technology has lowered significantly. With the help of AI, it has become much easier to map out an idea and spin up a functional, cloud-backed prototype in just a weekend—even without a formal computer science background. However, while creating an initial prototype is faster than ever, turning those ideas into stable, long-term value for an organization requires a different level of strategy.
The speaker will begin by demonstrating a live AI application built over a weekend, sharing how a non-software engineer can leverage modern tools to connect databases, API guardrails, and cloud infrastructure. The session will then step back to look at the broader organizational picture, exploring the common growing pains teams face during rapid digital adoption—such as maintaining a surplus of dashboards that stakeholders rarely use, or simply layering AI onto existing, fragmented processes.
Finally, the talk will offer a practical framework for achieving sustained digital transformation. The session will cover how to closely tie data to operational business decisions, how to design daily workflows so that clean data is captured naturally, and how to build adaptable systems that evolve alongside fast-changing AI tools. Attendees will leave with a realistic perspective on how to look past the immediate tech hype and use systems thinking to build workflows that last.
Presentation 2: From Prototype to Production: Building Reliable Agentic AI Systems
Speaker: Joven Lee
Synopsis: The speaker will begin with an overview of how agentic AI differs from conventional generative AI, moving from single-turn responses to autonomous systems that plan, reason, and act across multiple steps. He will then walk through how Cookiy AI was built: first as an agentic customer intelligence platform that conducts AI-guided interviews and synthesises insights in real time, and then as a broader platform that empowers non-technical teams to build and deploy their own AI agents with no engineering background required. The session will cover the technical architecture behind Cookiy AI, including how agents are orchestrated, how memory and context are managed across long conversations, and how the system is designed to be reliable in production. The speaker will share the key engineering decisions, failure modes encountered, and lessons learned from shipping agentic AI with real customers. Attendees will leave with both a grounded understanding of how production agentic systems are built, and a glimpse of how the next wave of AI adoption will be driven not just by engineers, but by the teams they empower.
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Continuing Professional Development
This event can contribute towards your Continuing Professional Development (CPD) hours as part of the IET's CPD monitoring scheme.
28 Jul 2026
6:30pm - 9:30pm
Organiser
- Singapore Local Network
Further Information
If you have any enquiries, please contact Garry Fung at Garry.Fung@ietvolunteer.org or Nicholas Ng at NicholasNg@ietvolunteer.org.
Speakers
Joven Lee
Chief Revenue Officer, Cookiy Inc.
Joven Lee is the Chief Revenue Officer of Cookiy Inc., an AI startup building agentic customer intelligence tools for SMEs and growth-stage businesses. Having been part of building Cookiy AI from the ground up, the company raised $7.3 million in pre-seed funding and exceeded $2 million ARR within just 3 months of product launch. Alongside driving revenue and go-to-market strategy, Joven works hands-on with the product and engineering team on the design and deployment of multi-agent AI systems. He has co-hosted events with Google Cloud Singapore, Uphonest, and leading companies in Silicon Valley, and regularly presents on the practical applications of AI for business teams. Joven is passionate about bridging the gap between cutting-edge AI research and real-world deployment, making agentic systems that are trustworthy, explainable, and genuinely useful for both technical and non-technical audiences.
Dorcas Chang
Business Analyst
Dorcas Chang works at the intersection of business and technology to drive sustainable digital transformation. With nearly a decade of experience in data strategy, process re-engineering, and Agile delivery, she specializes in translating complex organizational requirements into scalable digital systems. Dorcas is a hands-on builder who regularly prototypes serverless AI and cloud architectures, using these practical experiments to bridge the technical knowledge gap for business teams. She is passionate about helping teams look past the tech hype and use systems thinking to build workflows that last.
Programme
• 6:45 PM – 7:30 PM Registration & Networking
• 7:30 PM – 8:15 PM Presentation 1: Dorcas Chang - Making Tech Stick: How to Design Processes for Real Digital Transformation
• 8:15 PM – 8:30 PM Q&A Session with Dorcas
• 8:30 PM – 9:15 PM Presentation 2: Joven Lee – From Prototype to Production: Building Reliable Agentic AI Systems
• 9:15 PM – 9:30 PM Q&A Session with Joven Lee
• 9:30 PM – 10:00 PM Plaque presentation, Group Photo & Post Event Networking